DeepTechSol respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains how DeepTechSol (“we,” “us,” or “our”) collects, uses, stores and shares personal information when you interact with our websites, applications, SaaS products, digital platforms and associated services (collectively, the “Services”).
DeepTechSol is a registered technology business in Pakistan and is registered with the Pakistan Software Export Board (PSEB).
1. Information We Collect
Depending on how you use our Services, we may collect:
Account and Contact Information
This may include your name, email address, mobile number, account information and information you provide when registering, purchasing a Service, requesting support or communicating with us.
Where you use a third-party login or authentication service, we may receive limited information made available by that provider.
Payment and Transaction Information
When you purchase a Service, we may collect information such as payment status, transaction reference, amount, date, invoice or billing information and other details reasonably necessary to verify or reconcile the transaction.
Payments may be processed by banks, payment gateways, wallet providers or other financial service providers.
Where sensitive payment credentials are entered directly with a payment provider, DeepTechSol does not ordinarily receive or store complete card numbers, payment PINs or similar sensitive payment credentials.
Technical, Usage and Security Information
We may automatically collect information such as:
- IP address;
- browser, device and operating-system information;
- access dates and timestamps;
- pages, features or Services used;
- referral and interaction information;
- authentication and account-access events;
- error and diagnostic logs;
- security and fraud-prevention logs; and
- cookies or similar technical information.
We may retain essential account, transaction and system logs where reasonably necessary to operate and secure our Services.
2. How We Use Information
We may use personal information to:
- create and manage accounts;
- provide, activate and maintain Services;
- process and verify payments;
- provide customer support;
- send account, billing, service and security communications;
- authenticate users and protect accounts;
- detect, investigate and prevent fraud, abuse, unauthorized transactions or misuse;
- maintain the security and reliability of our systems;
- troubleshoot technical problems;
- understand and improve our websites and Services;
- measure advertising and marketing performance;
- maintain necessary financial, transaction and operational records;
- enforce our Terms and Conditions; and
- comply with applicable legal or regulatory requirements.
We use information only for purposes reasonably connected with operating, securing and improving our Services.
5. Data Security and Retention
DeepTechSol uses reasonable technical, administrative and operational measures to protect personal information against unauthorized access, misuse, loss or disclosure.
We retain personal information, transaction records and essential security or system logs only for as long as reasonably necessary to provide our Services, maintain security, prevent fraud, resolve disputes, maintain financial records and meet applicable legal or regulatory requirements.
If we become aware of a material personal-data breach, we will take reasonable steps to contain and investigate it and make any notifications required by applicable law.
When information is no longer reasonably required, it may be deleted, anonymized or securely disposed of, subject to legitimate legal, financial, security or operational requirements.
6. Your Information and Choices
You may contact DeepTechSol to:
- update or correct inaccurate account or contact information;
- request deletion of personal information where reasonably applicable; or
- raise a privacy-related concern.
Certain information may need to be retained despite a deletion request where necessary for financial records, transaction verification, fraud prevention, security, disputes or legal requirements.
You may opt out of optional promotional communications where an unsubscribe option is provided.
DeepTechSol may continue sending necessary account, billing, security, service or legal communications.
7. Children
DeepTechSol Services are generally intended for persons legally capable of purchasing or using the relevant Services.
We do not knowingly seek to collect personal information from children where such collection would be inappropriate.
If you believe personal information relating to a child has been provided improperly, you may contact us so that we can review the matter.
8. Changes and Contact
DeepTechSol may update this Privacy Policy when necessary to reflect changes in our Services, technologies, business practices, security requirements or applicable legal requirements.
The latest version will be published through the relevant website or Service with an updated revision date.
For privacy-related questions or requests, contact:
DeepTechSol
Website: deeptechsol.com
Email: support@deeptechsol.com