This Refund Policy applies to payments made for DeepTechSol SaaS and digital services purchased online.
1. SaaS and Digital Services
DeepTechSol’s online SaaS and digital services, including any paid trial or introductory service period, are purchased in advance for the applicable service period.
Once payment is confirmed and the purchased Service is automatically provisioned or made available to the customer, the payment is generally non-refundable due to the digital nature of the Service and the immediate provision of access, including where the customer does not fully use the Service during the paid period.
A refund may be considered in exceptional circumstances, including:
- duplicate payment;
- a confirmed payment processing or billing mistake; or
- where DeepTechSol is unable to provide the purchased Service.
Refund requests are reviewed on a case-by-case basis.
2. Refund Method and Processing Time
Approved refunds will normally be returned to the original payment method or funding source used for the transaction.
DeepTechSol does not ordinarily issue refunds to unrelated third-party accounts or alternative recipients.
Once an approved refund has been initiated, it may take approximately 15 to 30 business days to appear, depending on the relevant bank, payment provider, wallet or financial network.
3. Billing and Refund Requests
For billing issues, duplicate payments or refund requests, please contact:
DeepTechSol
Website: deeptechsol.com
Email: billing@deeptechsol.com